PRIVACY POLICY

Effective Date: January 18, 2025

1. Introduction

Luxeradiancee (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, luxeradiancee.com (the “Website”), or use our services. We encourage you to read this Privacy Policy carefully to understand our practices. By accessing our Website or purchasing products from us, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information from you when you interact with our Website, including:

2.1 Personal Information

This is information that can be used to identify you as an individual. We may collect the following types of personal information:

  • Contact Information: Name, postal address, email address, phone number.

  • Account Information: Username, password, and other account details you provide when creating an account.

  • Payment Information: Credit card details, billing address, and other payment information necessary to process your purchases (note: we may use third-party payment processors and therefore do not store credit card details ourselves).

  • Order Information: Details of the products you purchase, including items, quantities, shipping information, and purchase history.

  • Communications: Information from any correspondence between you and us, including customer service inquiries, feedback, and reviews.

  • Marketing Information: Preferences related to receiving marketing communications from us.

2.2 Non-Personal Information

This is information that cannot directly identify you, including:

  • Device Information: IP address, browser type, operating system, device identifier.

  • Usage Information: Pages you visit, time spent on each page, links you click, and other usage patterns.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. (See section 4. Cookies and Tracking Technologies for more detail).

  • Location Data: General location data based on IP addresses.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: Fulfilling your orders, processing payments, shipping products, managing your account, and providing customer support.

  • Improving Our Website and Services: Analyzing Website usage, personalizing your experience, troubleshooting technical issues, and developing new products and services.

  • Communications: Responding to your inquiries, sending you order confirmations and updates, and providing information about our products, services, promotions, and events.

  • Marketing: Sending you marketing materials and promotional offers based on your preferences, with the option to opt out.

  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

  • Fraud Prevention: Detecting and preventing fraud, abuse, and other illegal activities.

  • Analytics and Research: Performing data analysis, market research, and identifying trends.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

  • What are Cookies: Cookies are small text files that are stored on your device when you visit a website. They enable the website to remember your actions and preferences over time.

  • Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for different purposes, such as:

    • Essential Cookies: Necessary for the functioning of the Website, such as enabling navigation, access to secure areas, and basic features.

    • Performance Cookies: Collect information about how you use the Website, such as which pages you visit, to improve the functionality of the site.

    • Functional Cookies: Enable the Website to remember your preferences and provide enhanced features.

    • Targeting/Advertising Cookies: Used to deliver advertisements that are relevant to you and your interests.

  • Third-Party Cookies: We may use third-party cookies, such as those from Google Analytics, for Website analysis. These third parties have their own privacy policies, and we do not have control over their practices.

  • Managing Cookies: You can control and manage cookies through your browser settings. You can choose to block, delete, or disable cookies. However, disabling cookies may affect your ability to use certain features on our Website.

  • Web Beacons: We may use web beacons (also known as clear GIFs or pixel tags) to track usage patterns and understand website traffic.

5. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us with various operations, such as payment processing, shipping, marketing, customer service, Website hosting, data analysis, and email communications. These providers are contractually obligated to protect your data and use it only for the purposes for which it was provided.

  • Business Partners: We may share information with our business partners, such as those offering joint promotions or co-branded services, but only with your consent.

  • Legal Compliance: We may disclose information when required by law, such as in response to a court order, subpoena, or other legal process.

  • Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, safety, or the rights, property, and safety of others.

  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of the transaction.

  • With Your Consent: We may share information with third parties when you have provided your explicit consent.

6. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use industry-standard encryption to protect sensitive data transmitted online.

  • Secure Servers: We store your data on secure servers protected by firewalls and other security measures.

  • Access Controls: We restrict access to your personal information to authorized personnel who need it for legitimate business purposes.

  • Regular Security Audits: We perform regular security audits to identify and address potential vulnerabilities.

  • Payment Processing: We use reputable third-party payment processors that are PCI compliant to process payment information.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with applicable laws, and resolve disputes. The retention period depends on factors such as the type of data, the purposes for which it was collected, and the nature of our relationship with you. When your personal information is no longer needed, we will delete it or anonymize it.

8. Your Rights

You have several rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we have.

  • Deletion: You have the right to request that we delete your personal information, subject to certain legal limitations.

  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain situations.

  • Data Portability: You have the right to receive your personal information in a structured, machine-readable format.

  • Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information at any time (if consent is the legal basis for processing).

  • Object to Processing: You have the right to object to the processing of your personal information in certain situations.

  • Marketing Opt-out: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our marketing emails or contacting us directly.

To exercise these rights, please contact us at info@luxeradiancee.com. We will respond to your request in accordance with applicable laws. We may ask you to verify your identity before processing your request.

9. International Data Transfers

If you are accessing our Website from outside the United States, your personal information may be transferred to and processed in the United States, where our servers are located. Data protection laws in the United States may differ from those in your country. By using our Website, you consent to this transfer and processing.

10. Children’s Privacy

Our Website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

11. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Policy Changes

We reserve the right to change or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically for any changes. Your continued use of our Website and services after changes are made constitute your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:

Luxeradiancee
611 Magnolia Ln
Lake Mary, Florida
Phone: (805) 306-5916
Email: info@luxeradiancee.com
Website: luxeradiancee.com