REFUND AND RETURNS POLICY

Effective Date: January 18, 2025

1. Introduction

At Luxeradiancee, we are committed to providing high-quality jewelry and accessories and ensuring customer satisfaction. This Refunds and Returns Policy outlines the procedures and conditions for returning purchased items and receiving refunds. By making a purchase from our website, Luxeradiancee.com (the “Website”), you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy, which is an integral part of our Terms and Conditions. This policy applies to all products purchased from Luxeradiancee.

2. General Return Eligibility

We gladly accept returns of unused, unworn, and undamaged items in their original condition and packaging within 30 days of the original delivery date. To be eligible for a return, the following criteria must be met:

  • The item(s) must be in their original, new condition.

  • The item(s) must be unworn and free from any signs of wear, damage, or alteration.

  • All original packaging, including boxes, pouches, tags, and certificates of authenticity, must be included in the return.

  • The return must be initiated within 30 days of the original delivery date.

  • You must have a valid proof of purchase (order confirmation email or packing slip).

Items not meeting these conditions may be rejected and returned to you at your expense.

3. Non-Returnable Items

Certain items are not eligible for return or exchange unless they are defective or damaged upon arrival. These include, but are not limited to:

  • Customized or Personalized Items: Jewelry that has been personalized, engraved, or custom-made to your specifications cannot be returned, except in the case of a manufacturing defect.

  • Earrings: Due to hygiene reasons, earrings cannot be returned unless they are defective.

  • Gift Cards: Gift cards are non-refundable and cannot be returned.

  • Clearance Items: Items marked as clearance or final sale are not eligible for return.

4. Return Process

To initiate a return, please follow these steps:

  • Contact Customer Service:

    • Within 30 days of delivery, email our customer service team at info@luxeradiancee.com to request a Return Authorization Number (RAN). Please include your order number, the item(s) you wish to return, and the reason for the return.

  • Receive RAN:

    • Our customer service team will review your request and, if approved, will provide you with a RAN and instructions on how to return your item(s).

  • Package the Return:

    • Carefully package the item(s) in their original packaging, including all original accessories, documents, and packing slips.

    • Write the RAN clearly on the outside of the package.

  • Shipping the Return:

    • Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

    • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

5. Refunds

Upon receipt of your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria outlined in Section 2 of this policy. Once approved, the refund process will commence.

  • Refund Method:

    • Refunds will be issued to the original payment method used during the purchase.

  • Refund Processing Time:

    • Please allow 7-10 business days for the refund to be processed and for the credit to appear on your bank statement or credit card account. Processing time may vary depending on your financial institution.

  • Shipping Fees:

    • Original shipping fees are non-refundable unless the return is due to an error on our part or a defective product. In such cases, we will also refund the cost of return shipping.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please follow the return process for your original item and place a new order for the desired product.

7. Defective or Damaged Items

If you receive a product that is defective or damaged upon arrival, please contact us immediately at info@luxeradiancee.com. We will require photographic evidence of the damage or defect. We will then provide instructions for returning the item for a full refund, replacement, or repair at no additional cost to you.

  • Time Frame:

    • You must notify us of any damaged or defective items within 7 days of delivery to be eligible for a full refund, replacement, or repair.

  • Return Shipping:

    • We will cover the cost of return shipping for defective or damaged items.

8. Return Shipping Costs

  • Customer Responsibility:

    • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

  • Shipping Insurance:

    • We strongly recommend that you insure your return package and use a trackable shipping method to ensure safe and reliable delivery. We are not responsible for items lost or damaged during return transit.

9. Policy Changes

Luxeradiancee reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes. Your continued use of our Website and purchases of products after changes are made constitute your acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Luxeradiancee
611 Magnolia Ln
Lake Mary, Florida
Phone: (805) 306-5916
Email: info@luxeradiancee.com
Website: luxeradiancee.com