SALES POLICY

Effective Date: January 18, 2025

1. Introduction

This Sales Policy is an integral part of the Terms and Conditions of Luxeradiancee. It outlines the specific details and procedures related to the sale of products on our Website, Luxeradiancee.com. By purchasing products from us, you acknowledge that you have read, understood, and agree to this Sales Policy. This policy works in conjunction with our Terms and Conditions.

2. Order Process

2.1 Product Selection:
Browse our selection of fine jewelry and accessories. Click on the products that interest you to view detailed descriptions, images, pricing, and availability.

2.2 Adding to Cart:
Select the desired size, color, or other options, if applicable, and click “Add to Cart.” You can review your cart at any time by clicking on the cart icon.

2.3 Checkout:
Once you have added all the desired products to your cart, click “Checkout.” You will be prompted to provide your shipping address, billing information, and select a payment method.

2.4 Order Review:
Review your order summary carefully before submitting. Ensure all products, quantities, and shipping information are accurate.

2.5 Order Confirmation:
Upon completing your order, you will receive an order confirmation email. This email confirms that we have received your order and includes a summary of the products you have purchased. Please keep this email for your records.

2.6 Order Acceptance:
Your order is accepted when we send you a shipping confirmation email with tracking information. This email indicates that your order has been processed, packed, and is on its way.

3. Payment Options

We accept payments via a variety of methods, including but not limited to:

• Major Credit Cards (Visa, MasterCard, American Express, Discover)

• Debit Cards

• Paypal

• Other payment options as indicated on the Website.

All payment transactions are processed through a secure, encrypted gateway to ensure your financial information is protected.

4. Pricing

4.1 Price Transparency:
All product prices are listed in U.S. dollars and are subject to change without notice. The price you see at the time of your purchase is the price you will pay, except in cases of obvious pricing errors.

4.2 Price Adjustments:
We do not offer price adjustments or retroactive refunds for price changes. Sales and promotions are time-limited and subject to change or cancellation at any time.

4.3 Discounts and Promotions:
From time to time, we may offer discounts or promotional codes. These discounts are valid only during the specified period and are subject to any additional terms or conditions provided at the time of offer. Only one discount code can be applied per order.

5. Taxes and Duties

5.1 Sales Tax:
Applicable sales taxes will be calculated and added to your total purchase price based on your shipping address. You are responsible for the payment of these taxes.

5.2 International Orders:
For international orders, you are responsible for any customs duties, taxes, or fees that may be charged by your country’s customs authorities. These fees are not included in the product price or shipping costs and are your sole responsibility.

6. Shipping and Handling

6.1 Shipping Partners:
We partner with reputable carriers to ensure your order is delivered safely and efficiently.

6.2 Shipping Times:
Shipping times vary depending on the shipping method you choose and your delivery location. Estimated delivery times will be displayed during the checkout process. These times are estimates only and are not guaranteed.

6.3 Shipping Fees:
Shipping costs will be calculated and displayed at checkout. These fees vary based on your delivery address, weight of your order, and the shipping method chosen.

6.4 Shipping Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s progress online using this tracking number.

6.5 Shipping Issues:
If you encounter any shipping issues, such as delays, missing packages, or damaged items, please contact our customer service team at info@luxeradiancee.com and we will assist you with resolving the issue.

7. Returns, Exchanges, and Refunds

7.1 Return Period:
We accept returns of unused and undamaged products in their original packaging within 30 days of delivery.

7.2 Return Process:
To initiate a return:
* Contact our customer service at info@luxeradiancee.com to request a return authorization number.
* Package the item securely in its original packaging, including all original accessories, packing slips, or order confirmations.
* Include the return authorization number on the package and ship it back to the return address provided by our customer service team.
* You are responsible for the shipping costs for returned items, unless the return is due to an error on our part or a defective product.

7.3 Refund Processing:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed and appear on your statement.

7.4 Exchange Process:
To exchange a product for a different size, color, or style, please follow the return process and place a new order for the desired item. We will process the return and refund for your original item separately.

7.5 Non-Returnable Items:
Certain items, such as personalized or customized products, may not be eligible for return or exchange unless they are defective or damaged.

8. Warranty Claims

8.1 Warranty Coverage:
We provide a limited warranty against manufacturing defects for 60 days from the date of delivery.

8.2 Claim Process:
If you believe your product has a manufacturing defect covered under our warranty, please contact our customer service at info@luxeradiancee.com. You will be required to provide the order number, detailed information about the issue, and images or other evidence to support your claim. We will review your claim and, if approved, will provide instructions for repair, replacement, or refund.

8.3 Warranty Limitations:
This warranty does not cover damage caused by normal wear and tear, misuse, neglect, accidents, or unauthorized modifications.

9. Customer Service

9.1 Contact Information:
Our dedicated customer service team is available to assist you with any questions, concerns, or issues you may have:
* Email: info@luxeradiancee.com
* Phone: (805) 306-5916

9.2 Response Times:
We aim to respond to all inquiries within 24-48 hours, during business hours, but response times may vary during peak periods.

10. Compliance with Laws

We are committed to complying with all applicable laws and regulations related to the sale of products.

11. Changes to the Sales Policy

We reserve the right to change or update this Sales Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued purchase of Products after changes are posted constitutes your acceptance of the revised Sales Policy.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us:
Luxeradiancee
611 Magnolia Ln
Lake Mary, Florida
Phone: (805) 306-5916
Email: info@luxeradiancee.com
Website: luxeradiancee.com