SHIPPING POLICY

Effective Date: January 18, 2025

1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Luxeradiancee through our website, luxeradiancee.com (the “Website”). By placing an order and making a purchase from our Website, you acknowledge that you have read, understood, and agree to this Shipping Policy, which is an integral part of our Terms and Conditions. This policy applies to all orders placed on our Website.

2. Processing Time

  • Order Processing: We strive to process and prepare your order for shipment as quickly as possible. Order processing typically takes 1-3 business days after your order is placed and payment is confirmed.

  • Business Days: Our business days are Monday through Friday, excluding holidays.

  • Order Confirmation: You will receive an order confirmation email once your order has been placed. This email will contain your order number and a summary of your purchase.

  • Exceptions: Processing times may be longer during peak seasons, sales events, or when we have a higher volume of orders. If there is any significant delay in processing your order, we will notify you via email.

3. Shipping Methods and Delivery Times

We offer several shipping options to provide you with flexibility and convenience. Delivery times are estimates and are not guaranteed.

  • Standard Shipping:

    • Estimated delivery time: 3-7 business days after shipment within the contiguous United States.

    • This option is typically the most economical, and delivery times may vary based on your location.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days after shipment within the contiguous United States.

    • This option is faster than Standard Shipping and is suitable for customers who need their items quickly.

  • International Shipping:

    • Estimated delivery time: 7-21 business days after shipment, depending on your location and customs processing.

    • Please note that delivery times for international shipments can vary significantly and may be affected by customs clearance processes and local postal services.

  • Shipping Carrier Selection: We partner with reputable shipping carriers to ensure reliable and efficient delivery. The shipping carrier may vary depending on your location and the shipping method you select.

  • PO Box Addresses: While we do ship to PO Box addresses, please note that delivery times may be longer and tracking information might be limited depending on your carrier and location.

  • Shipping to Military Addresses: We do ship to APO/FPO addresses, but please allow additional time for delivery as these orders need additional processing and are subject to the military postal service guidelines.

4. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Destination: Shipping costs vary depending on the destination address.

  • Shipping Method: The cost of shipping will depend on the shipping method chosen (e.g., Standard, Expedited).

  • Order Weight and Dimensions: Heavier and larger packages may incur higher shipping costs.

  • Special Handling: Certain items may require special handling, which could result in additional shipping charges.

Shipping costs will be displayed during the checkout process before you finalize your purchase.

5. Shipping Confirmation and Tracking

  • Shipping Confirmation Email: Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

  • Tracking Information: You can track your order online using the provided tracking number. Tracking information may take up to 24 hours to become active.

  • Carrier Website: Use the tracking number on the website of the designated shipping carrier.

  • Updates: Check your tracking information regularly for updates on the delivery of your order.

6. Shipping Address

  • Accuracy: It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address before submitting your order.

  • Address Changes: Once an order has been shipped, we are unable to make changes to the shipping address.

  • Responsibility: We are not responsible for delays or losses caused by inaccurate or incomplete shipping information.

7. International Shipping

  • Customs, Duties, and Taxes: For international orders, you are responsible for any customs duties, taxes, and fees that may be charged by your country’s customs authorities. These charges are not included in the product price or shipping costs and are your sole responsibility.

  • Customs Clearance: We are not responsible for delays caused by customs clearance processes.

  • Shipping Restrictions: Certain items may be subject to shipping restrictions to certain international destinations.

8. Shipping Issues

If you encounter any issues with your shipment, please contact our customer service team as soon as possible at info@luxeradiancee.com. Please include your order number and details about the issue. We will do our best to assist you in resolving the problem, including:

  • Delayed Delivery: If your package is significantly delayed, we will investigate the cause of the delay with the shipping carrier and work to expedite the delivery.

  • Lost or Missing Packages: If your package is lost or missing, we will initiate a claim with the shipping carrier and, if necessary, reship your order or issue a refund.

  • Damaged Items: If your items arrive damaged, please contact us immediately, and we will initiate a claim with the shipping carrier and, if necessary, replace the item or issue a refund. Please provide photos of the damage.

9. Risk of Loss

The risk of loss and title for items purchased from Luxeradiancee pass to you upon our delivery to the carrier.

10. Policy Changes

Luxeradiancee reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any changes. Your continued use of our Website and purchases after changes are made constitute your acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at:

Luxeradiancee
611 Magnolia Ln
Lake Mary, Florida
Phone: (805) 306-5916
Email: info@luxeradiancee.com
Website: luxeradiancee.com